FREQUENTLY ASKED QUESTIONS
Everything you need to know about auto glass repair, replacement, insurance, and our services.
How long does a windshield replacement take?
Most windshield replacements take about 1-2 hours. However, you should allow additional time for the adhesive to cure before driving. We typically recommend waiting at least 1 hour after installation before driving, though this can vary based on weather conditions and the specific adhesive used.
Do you work with insurance companies?
Yes! We work with all major insurance companies and can help you file your claim. In many cases, windshield repair is covered with no deductible. For replacements, you would typically be responsible for your comprehensive deductible. We handle all the paperwork and bill your insurance directly.
What is ADAS camera recalibration and do I need it?
ADAS (Advanced Driver Assistance Systems) includes safety features like lane departure warning, automatic emergency braking, and adaptive cruise control. These systems use cameras mounted to your windshield. If your vehicle has these features and you get a windshield replacement, recalibration is necessary to ensure these safety systems work correctly.
Can a chip or crack be repaired, or does the whole windshield need to be replaced?
Many chips and small cracks can be repaired if caught early. Generally, chips smaller than a quarter and cracks shorter than 3 inches can often be repaired. However, damage in the driver's line of sight, at the edge of the windshield, or damage that has been contaminated may require replacement. We'll always give you an honest assessment.
Do you offer mobile service?
Yes! We offer mobile service throughout Central Virginia, including Lynchburg, Roanoke, Bedford, Salem, and surrounding areas. Our technicians can come to your home, workplace, or any other convenient location. Mobile service is available for most services at no additional charge.
What warranties do you offer?
We stand behind our work with a Lifetime warranty on all installations and repairs. Additionally, all replacement glass comes with a 30-day warranty against defects. If you experience any issues within these periods, we'll make it right at no additional cost.
How soon can you service my vehicle?
We strive to provide same-day or next-day service in most cases. Our availability depends on current scheduling and parts availability. For common windshields, we often have glass in stock and can schedule service quickly. For less common vehicles, we may need a day or two to obtain the correct glass.
What types of vehicles do you service?
We service all types of vehicles including cars, trucks, SUVs, vans, RVs, and commercial vehicles. Whether you drive a compact car or operate a fleet of semi-trucks, we have the expertise and access to parts to handle your auto glass needs.
Is it safe to drive immediately after windshield replacement?
We recommend waiting at least 1 hour after installation before driving. This allows the adhesive to reach "safe drive away time." In some conditions (cold weather, humidity), a longer cure time may be needed. Your technician will give you specific guidance based on your situation.
What payment methods do you accept?
We accept cash, checks, all major credit cards, and work directly with insurance companies. For customers paying out of pocket, we offer competitive pricing and can provide quotes before scheduling service.
How much does windshield replacement cost in Lynchburg, VA?
The cost of windshield replacement in Lynchburg, VA varies depending on your vehicle's make and model, whether you need ADAS camera recalibration, and the type of glass you choose. Many insurance companies cover windshield replacement with no deductible. We provide free quotes — call (540) 583-1738 or fill out our online quote form for an exact price.
Where can I get my windshield replaced near Lynchburg or Roanoke?
Integrity Autoglass provides both in-shop and mobile windshield replacement throughout Lynchburg, Roanoke, Bedford, Salem, Smith Mountain Lake, Forest, Madison Heights, and surrounding Central Virginia areas. Our mobile service comes to your home or workplace at no extra cost.
What types of vehicles do you service?
We service all makes and models of passenger vehicles including cars, trucks, SUVs, vans, and commercial vehicles. Whether you have a compact car or a large commercial truck, our technicians have the expertise and equipment to handle your auto glass needs.
Can you replace my side windows or rear windshield?
Yes! We replace all types of auto glass including windshields, side windows (door glass, quarter glass, vent glass), and rear windshields. We use OEM-quality glass for all replacements.
What is ADAS calibration and do I need it?
ADAS (Advanced Driver Assistance Systems) calibration is required after windshield replacement on vehicles equipped with forward-facing cameras. This includes features like lane departure warning, automatic emergency braking, and adaptive cruise control. If your vehicle has these features, calibration ensures they work correctly after a new windshield is installed.
Is your work guaranteed?
Absolutely! We offer a lifetime warranty on workmanship for all our auto glass installations. If you ever experience issues related to our installation, we'll fix it at no additional cost. The glass itself is also covered by manufacturer warranties against defects.
Do you offer same-day service?
Yes, we offer same-day service for most repairs and many replacements, subject to glass availability. For urgent needs, call us early in the day and we'll do our best to accommodate your schedule. Mobile service is also available for added convenience.
What should I do if I get a rock chip while driving?
If you get a rock chip, try to address it as soon as possible. Cover the chip with clear tape to keep dirt and moisture out, avoid extreme temperature changes, and contact us for a repair appointment. Quick action can often save you from needing a full replacement.
How do I know if my chip can be repaired or needs replacement?
Generally, chips smaller than a quarter and cracks shorter than 3 inches can often be repaired. Location matters too — damage in the driver's direct line of sight or near the edges may require replacement. Our technicians will assess your damage and recommend the best solution.
Do you use OEM or aftermarket glass?
We offer both OEM (Original Equipment Manufacturer) and high-quality aftermarket glass options. OEM glass is made to exact manufacturer specifications, while quality aftermarket glass meets or exceeds safety standards at a lower price point. We'll discuss your options and help you choose what's best for your needs and budget.
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